Effective date: June 1, 2026
PostAgent is a subscription-based SaaS. This policy describes when refunds are available and how to request one.
PostAgent offers a Free plan and paid plans (Creator, Pro, Agency) billed monthly. Paid subscriptions renew automatically at the start of each billing cycle unless cancelled before the renewal date.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access to paid features until that date and will not be charged again.
New subscriptions: If you upgrade to a paid plan for the first time and request a refund within 14 days of the initial charge, we will issue a full refund — no questions asked.
Renewals: Monthly renewal charges are non-refundable once processed. If you did not intend to renew, cancel before the renewal date and contact hello@postagent.social within 48 hours of the charge; we will review on a case-by-case basis.
Partial-month refunds: We do not prorate or refund partial billing periods.
AI credits consumed before a refund request are non-refundable regardless of plan. One-time add-ons, if offered in the future, are non-refundable unless defective.
Email hello@postagent.social with subject "Refund Request – [your email]". Include your account email and reason. We will respond within 3 business days. Approved refunds are credited to your original payment method within 5–10 business days.
If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage direct contact — most issues are resolved quickly.
We may update this policy from time to time. Material changes will be communicated by email or in-app notice before taking effect.
Questions about billing or refunds? Email hello@postagent.social.
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